meet our friendly staff

Agency Principal,
Commercial Account Executive

(231) 252-0170

David is dependable, encouraging and stops at nothing to help other people find their success.

Employee Benefits Account Manager
Service Team Lead

(231) 268-4010

Caitlin builds strong client relationships faster than most people can assemble IKEA furniture. She enjoys guiding others through the complexities of insurance, allowing them to focus on what matters most. Clients appreciate Caitlin for her reliability, responsiveness, and commitment to making employee benefits straightforward and engaging.

Commercial Lines Small Business Account Manager

(231) 237-8848

Emma, our receptionist, is a recent Grand Valley State graduate and lifelong Kingsley local. She loves the outdoors, especially camping, boating, and spending time with friends and family over games.

Commercial Lines Account Manager

(231) 221-2275

Gwen, a Northern Michigan native from Benzie County and graduate of Michigan State University, contributes over 20 years of customer service experience to Ford Insurance Agency. She is committed to providing exceptional, detail-focused service while fostering a welcoming and professional client experience.

Personal Lines Processor

(231) 399-9280

Michael brings creativity, focus and care to every client interaction. A former professional musician for over a decade, he now enjoys cooking, playing acoustic guitar, and trail running in his free time. Michael lives in Traverse City with his partner and two rambunctious daughters.

Market Analyst

(231) 242-3999

Sara puts kindness above everything else. When she's not helping customers, she's finding adventure. She enjoys rollerblading, hiking and being on the water.

Personal Lines Account Executive

(231) 252-0120

Kyle has built his career in sales and service advisement across real estate, vehicles and insurance, guiding clients through some of life’s biggest decisions. Known as a solutions-oriented problem solver, he prides himself on listening first and delivering practical, trustworthy advice. Outside of work, you’ll find Kyle in his garage bringing old motorcycles back to life, applying that same patience and problem solving mindset to his hobby.

Commercial Account Executive

(231) 941-0450

Jim is driven to find the very best coverage for his clients so they can rest easy when the unexpected happens. He might be U of M's biggest fan!

Employee Benefits Specialist

(231) 222-5532

With 25 years as an employee benefits agent, I help businesses build smart benefit packages by focusing on education, claims support, and carrier coordination. I love learning about each client’s goals—and when I’m not working, I’m with family on the water or tinkering with old cars.

Sr. Personal Account Manager

(231) 492-0776

If Stacy had a super power, it would be empathy. When she isn't hard at work for her customers, she enjoys reading, gardening and playing with her grandson.

Senior Leadership Advisor

(231) 492-0824

Andy works alongside leaders to enhance insurance solutions and improve systems, helping teams grow while ensuring clients enjoy a smoother, more positive experience.

Commercial Lines Account Technician

(231) 221-2616

Clarence may seem laid-back, but ask for help and he’s all in—especially if you get him talking about about movies, comics, or his latest writing project.

Personal Lines Processor

(231) 941-0450

Born and raised in Traverse City, Kaylee is proud to support the community she calls home. With experience in administrative work and customer service, she values strong relationships and dependable support. She enjoys making sure everything runs smoothly behind the scenes so clients can feel taken care of and at ease. Outside of the office, Kaylee enjoys hiking, spending time at the beach, and kayaking on East Bay during peaceful summer mornings.

Medicare & Individual Health Specialist

(231) 221-2442
Schedule Appointment

Alicia has spent 20+ years helping people feel supported and reach their goals as Registered Dietitian and a Diabetes Educator and insulin pump trainer. With deep knowledge of the medical world, she brings care and energy to every interaction. Outside work, she’s all about beach days, biking, gardening, and adventures with her husband and two little girls.

Employee Benefits and Executive Life Insurance Specialist
Director of Operations

(231) 492-0824

Madison is a passionate problem solver. He takes an earnest and unabashedly personal approach in his work. Because of this, he’s able to deliver customized solutions uniquely fit for each client.

Individual Health Client Service Coordinator

(231) 303-3010
Schedule Appointment

Shea Griffith is an Employee Benefits Account Technician at Ford Insurance Agency. Outside of the office, you may find her hiking, kayaking, or spending time with her dog Basil.

Personal Insurance Agent

(231) 527-9898

Chris is an experienced insurance professional who enjoys finding the best, most comprehensive and affordable solutions for his customers. Clients appreciate his outstanding customer service and timeliness. He loves to hike, play hockey, or be on the water in his free time.

Commercial Lines Account Executive

(231) 221-2707

Josh, a Gaylord native and Olivet alum, supports startups, mentors founders, teaches, and serves on several local and academic advisory boards.

Personal Insurance Agent

(231) 338-6338

Eric applies an analytical and detail-oriented approach to finding the best coverage for clients. He's an auto and marine enthusiast that would love to talk with you about your toys! When out of the office he is busy with his wife taking care of their kids, getting on the lake or skiing.

Personal Insurance Agent

(231) 252-0070

Karen cares so much, it hurts! She is unabashedly passionate about caring for her clients' needs and making sure they get the very best coverage.

Personal Lines Account Executive

(231) 242-3080

Andrew, a lifelong resident of Frankfort, has been a licensed insurance agent since 1993. He and his wife have three grown sons. Andrew is an active community volunteer, contributing through organizational leadership and coaching. He enjoys travel and is an avid cyclist, runner and Ironman triathlete.

Personal Lines Processor

(231) 221-2575

Kristin has over 35 years of experience in food, wine, and hospitality. She is known for building trusted, lasting relationships through professional and personal care.  She enjoys being healthy and stays active in all the seasons, spending time with family, friends and her beloved Diggity Dog.

Employee Benefits Account Executive

(231) 252-1695
Schedule Appointment

We love Adriana's warm smile and sweet disposition. In addition to her trilingual and baking skills, she is also caring and efficient while assisting her life, health and group clients!

Sr. Personal Account Manager

(231) 252-1784

Barb is the client's advocate. She follows through on every client's request with accurate information and timeliness to meet their needs.

Medicare & Individual Health Specialist
Team Lead

(231) 253-3555
Schedule Appointment

Dawn loves helping people and having fun. She began her career as a Respiratory Therapist at Munson Medical Center. She loves helping people understand health insurance and choose the best coverage for their individual needs.

Personal Account Manager

(231) 216-0580

Sheila has over 20 years of experience in customer service and insurance, dedicated to providing excellent support and guidance. Outside of work, she enjoys social dancing, traveling, and kayaking, embracing adventure and connection in all she does.

Enrollment Specialist

(231) 221-2151

Vy is a Michigan State University alum originally from the Lansing area and now proudly calls Traverse City home. She enjoys spending her weekends exploring all that TC has to offer—especially during the summer. Outside of work, she can usually be found spending time with family and friends, traveling, or trying out new restaurants.

Human Resources Manager

(231) 252-1965

Madi was born and raised in Traverse City, a place close to her heart. Known for her warmth and calm spirit, she loves supporting others and spending her days kayaking year-round, hiking, chasing sunsets or baking fresh bread and bagels to share.

Personal Insurance Agent

(231) 216-0500

Sarah is a soccer mom, dive mom and bulldog mom. When she's not spending time with her two daughters, she's cooking, enjoying outdoor summer activities like theme parks and concert going. She's originally from Florida and still adjusting to winter in Northern Michigan.

Sr. Commercial Account Manager

(231) 486-5883

Carla believes in standing up for her clients. No, but seriously, she stands up for them every day at her standing desk.

Commercial Account Manager
Service Team Lead

(231) 253-3527

It's Jonathan's goal to work between insurance carriers and clients to provide the best experience possible to his clients. Outside of work, he's passionate about sports, physical activity and the local northern Michigan food scene.

Employee Benefits Account Manager

(231) 252-1533

Rachel is a metro Detroit native who has fallen in love with all that Northern Michigan has to offer. With a background in human resources, she helps businesses confidently navigate employee benefits. Outside of work, she enjoys outdoor adventures and trying new restaurants.

Personal Insurance Agent

(231) 252-0953

Kevin enjoys keeping it real and making the workplace a fun place to come to. When accidents happen, Kevin is ready to take care of his clients when it matters most.

Accounting Associate

(231) 941-0450

At work, Jenn has a keen eye for detail. Outside of work, she enjoys rock hunting, sunny days at the beach, and time on her boat. A devoted wife and proud mother of five, Jenn cherishes family time with her husband and their twelve grandchildren. Her love for nature and family embodies her adventurous spirit, creating a life filled with connection, curiosity, and memorable moments.

Administrative Assistant

(231) 221-2181

Anne is a proud Northern Michigan native with over 20 years of customer service experience. She loves spending time with her family and enjoys traveling. Anne believes in the power of a smile and tries to share hers with everyone she meets.

Small Business Specialist

(231) 247-0442

Drew is a knowledgeable insurance professional with nearly a decade of experience in the industry. He enjoys helping clients find the best fit to protect their assets and give them peace of mind. He loves to be outside and fly fish in his free time.

Personal Insurance Agent

(231) 492-0915

CJ is the real deal. He'll tell it to you straight, but also make you laugh. Clients appreciate his honesty and thorough nature when explaining options.

Medicare Specialist

(231) 492-0741
Schedule Appointment

Laverna uses the Thumper method. If she can't do the business right, she doesn't do it at all. It's her thorough, trustworthy nature that keeps clients coming back to her each year.